Amazon is continuously grown to mark its name with the highest users. It has already marked its place as the world’s most used shopping website in the last few years. Millions of customers are using amazon websites to meet their daily requirements. Some of them use this application to shop products while others use amazon pay service to make payments on other online websites. Although this application is very convenient to use, new users might face problems navigating this application. To deal with such customers amazon has provided a live chat option. The amazon live chat option is basically an inbuilt messaging service that allows you to contact the support executives. You can contact amazon chat support to solve any issue that you are facing with the application or website.
Apart from the chat service, amazon also provides email and call support options as well. But most people prefer to use the chat service in case of an emergency. They get instant replies to their problem on chat which enables them to shop more and worry less.
How do I contact amazon by chat?
Customers really value Amazon live chat facility due to its timely resolutions. Among all the ways to contact amazon, this method is proven to be the best one as you will get instant replies to your queries. So, if you are facing any issue with your product and don’t know how to connect with them then follow the below steps. We have provided a straightforward process that anyone can follow on their mobile application. Moreover, if you are unable to connect through the provided steps then you can call the support team on the helpline number.
If you are using a mobile application then follow the process to raise a chat on amazon.
- First of all, Launch the application on your device and enter your registered contact number to sing into your account.
- You might receive an OTP on the same number for verification.
- After that click on the lines showing on the top left corner of the home screen.
- Locate for contact us or customer support options on the menu.
- Select the product for which you want to do a chat.
- Then select an issue from the list that best defines your problem.
- After that, you will get an option to select a method to contact the customer support team.
- Tap on the “chat” option to start the chat.
Moreover, if you are using the amazon website then you have to follow a slightly different procedure.
- First of all, open www.amazon.com on any browser and enter your login details.
- Go to the “My orders” section in the menu showing on the left. Instead of this, you can also click on the “customer support” option first and then select the product.
- Then Amazon will ask you to choose an issue that you are facing with the product.
- Click on the “Chat” option to start chatting with the customer care representative.
- Click on the button that shows the word “Chat” to start an online conversation with a customer service representative.
Chatting with someone about your issue seems to be the most satisfactory part of customer satisfaction. Moreover, assisting customers on chat and call is the vital requirement of all online applications. You need to satisfy your customers first with your service to let them use your application. This also enables the credibility of customers and enables them to use the app more and more.